I-Ready Troubleshooting

•         Make sure you are using access the assessment through the Clever icon after logging in to the device.
•         Contact school for Clever login credentials if you do not know them or need them to be re-set.
•         If you are having an issue with a Renton School District Chromebook that is unrelated to i-Ready please visit the Technology for Student Learning

• Log in via the i-Ready login page
• Contact school for Clever login credentials if you do not know them or need them to be re-set.

• Make sure you have downloaded the free Clever and i-Ready for Students apps from the App Store if they are not already on the device.
• Log in through the Clever and i-Ready apps.
• Use the correct ID and password.
• Contact school for Clever login credentials if you do not know them or need them to be re-set.

By default, Chromebooks will stay up to date. However, occasionally, they will need to be manually updated. To do this:

 1. Click on the time on the bottom right-hand corner.

2. Click on the Settings icon (looks like a gear or three horizontal lines).

3. On the bottom left side, click “About Chrome OS.”

4. Click on “Check for updates.”

Google Chrome will update automatically as new iterations are released to the public. To verify that your version of Chrome is the latest or update it manually, follow these steps:

1.  Open the Google Chrome browser.

2.  Click the “Customize and control Google Chrome” button (three dots below the browser “X” button) in the upper-right corner of the screen.

3.  From the dropdown menu that appears, select “Help”; then select “About Google Chrome.”

4.  The window that appears will automatically check for updates and show you the current version of Chrome. If an update is available, Chrome will be updated automatically. (After Chrome is updated, click the “RELAUNCH” option to restart Chrome and complete the update.)

Mozilla Firefox should automatically download updates and prompt you when they are available to install. To verify that your version of Firefox is the latest or update it manually, follow these steps:

1.  Open the Mozilla Firefox browser.

2.  Click the “Open menu” button (three lines found below the browser “X” button) in the upper-right corner of the screen.

3.  In the menu that appears, click the “Help” option at the bottom.

4. Select “About Firefox.”

5. The window that appears will automatically check for updates and show you the current version of Firefox. If an update is available, you can click the “Update to [version number]” button to install the update, where "version number" is the latest version of Firefox.

Safari and Microsoft Edge browsers are tied to the operating system. You will potentially need to update your OS, but that could be tricky. Instead, we strongly suggest downloading Google Chrome or Mozilla Firefox.