I-Ready Troubleshooting
First and foremost -we find that many problems can be solved by clearing your cache.
Run a system check to see if your operating system, browser, and network are properly configured for i-Ready use.
Please click through the sections below to view our recommended tips for solving most i-Ready problems we encounter in our district.
- My student is having trouble logging in to the i-Ready assessment.
- I cannot begin the test because there is no “Start Test” button or move to the next question because there is no “Done” button on a question.
- I need to update my web browser.
- I need a Renton School District provided Chromebook.
- I am getting a Single Sign On (SSO) error code when logging in to i-Ready (i.e. S602)..
- There was an error during the administration and the diagnostic needs to be re-started or reset.
- There is no adult available at home to assist my student with technical issues.