RSD Internet Support Request

The Renton School District is committed to ensuring that every student who participates in the 1:1 take-home model (grades 4-12) has access to Wi-Fi in their home for their district device. The district maintains a limited number of hotspots for students who do not currently have this access.

By completing this form, you certify that your student does not have internet access at home.

Frequently Asked Questions

How do I set up my hotspot?

Your T9 Hotspot has an easy set up! Follow the steps below to get connected.

Plug in your hotspot.
Press and hold the power button for 3 seconds until the “Welcome” shows in the menu window.
Wait approximately 30 seconds for “T-Mobile” to appear in the menu window.
Use the power button to scroll through the menu options to find the Wi-Fi Name and Password.
- Make a note of these because you will need them to connect.
Turn on your Chromebook or Home Device.
Find and select the Wi-Fi option on your device.
- On the Chromebook, it is in the lower right corner of the screen.
Scroll through the different network options until you find your hotspot’s Wi-Fi Name. Select this option.
Enter the Password.
Press enter, and you will be connected to the internet.

Where do I find my hotspot name and password?

My hotspot doesn't seem to work, who do I call for help?

RSD Hotspots

If you have problems with your hotspots please call the 1-800 number listed on your device. A customer service representative will be able to assist you.

If your device is not working well, and you need a replacement, please complete the RSD Internet Support Request via your mobile phone or home computer.

Please be sure to indicate that you DO have a hotspot and what the issues are in the box that says "Please explain the challenges you have had". If you lost the device, please note it in that box.
Be prepared to return your old device when you come in to get your new one.

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