Chromebook Help & FAQ

When a Chromebook hasn't been updated, many apps and features can be affected. Follow the steps below to check for updates.

• Turn on your Chromebook.
• Connect your Chromebook to Wi-Fi and log on.
• At the bottom right, click on the time.
• Select Settings (wheel icon).
• At the bottom of the left panel, select About Chrome OS.
• Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
• Select Check for Updates.
• If your Chromebook finds a software update, it will start to download automatically.

Is it plugged into an active electrical socket? Sometimes there is a switch on the wall that turns the electric socket of/off. Make sure that switch is turned on. 

Does the charger have a good connection? Some RSD Chromebooks have a spot on each side that you can charge from. If you have a Chromebook with that option and one side is not charging, try the other side.

Does it have a green light but won’t turn on?  Do a hard re-start. Hold the power button and the refresh key for about a minute. The refresh key on a Chromebook is in the upper left-hand corner of the keyboard and looks like a circle with an arrow at the end of it. Let go of the button and if the Chromebook comes back on with a large exclamation point, press the power button to restart it.

Is there a red light on while it is plugged in and charging? If there is no light, the battery is completely drained. When that happens, the Chromebook will not turn on, even if it is charging. Let it charge in an active electrical outlet for 15 minutes.

If no light appears you may have other issues. Please submit a Help Desk Ticket.

Before you can log in to your Chromebook, you will need to be connected to Wi-Fi. Please find instructions below on how to connect to Wi-Fi. 

• HOW TO - Connect Your Chromebook to Wi-Fi

If you have a district hotspot and aren't sure what the password is, review the instructions below. 

• HOW TO - Set Up Your Hotspot

Try taking a picture of something to determine whether you are having an issue with the camera itself or a problem with the application you are using, i.e., Zoom, SeeSaw, etc.

If you cannot take a picture successfully, please submit a Help Desk Ticket.

Is the Chromebook volume is to the max?

Make sure that the Chromebook OS is up to date. When a Chromebook hasn't been updated, many apps and features can be affected. Go to the panel marked "How to Update your Chromebook OS" for instructions on how to check for updates.

Still didn’t get louder? Getting a pair of ear pods with a microphone should significantly increase sound quality.

Double check the Keyboard Language setting by hovering your mouse over the lower right-hand corner of the Chromebook screen. If the word “keyboard” doesn’t automatically appear, click the Settings gear picture to get to the Chromebook settings. They keyboard should be set to US unless you have selected a specific language.

Video Tutorial: HOW TO - Set the Chromebook Keyboard to English 

Press Ctrl+Shift+refresh (which is the arrow going in a circle located in upper left hand corner) until you get it to the orientation you want.

Do a hard restart. Hold the power button and the refresh key for about a minute. The refresh key on a chromebook is in the upper left-hand corner of the keyboard and looks like a circle with an arrow at the end of it. Let go of the button and if the chromebook comes back on with a large exclamation point, press the power button to restart it. 

If your screen is cracked, you will need to swap out your device for a new one. Please submit a Help Desk Ticket

Make sure that the Chromebook OS is up to date. When a Chromebook hasn't been updated, many apps and features can be affected. Go to the panel marked "How to Update your Chromebook OS" for instructions on how to check for updates.

Check in with your Wi-Fi Carrier. The problem could be related to modem/router settings, parental restrictions, or security/access controls. Contact your Wi-Fi carrier for advice on modem/router settings.

Try a hard re-start. You could try a hard restart of your Chromebook by holding the power button and the refresh key for about a minute. The refresh key on a Chromebook is in the upper left-hand corner of the keyboard and looks like a circle with an arrow at the end of it. Let go of the button and if the Chromebook comes back on with a large exclamation point, press the power button to restart it.

You will not be able to print at home from our Chromebooks. If you would like to print something, you will need to log into a PC access your Google Drive or One Drive or email the document to yourself and print from there.

At this time there is a limited number of chargers available in the district. Families may purchase replacement chargers online. Please find the best charger in your price range using the information below.

HP Chromebooks

• Types:  
  • HP x360 11 G1 EE
  • HP 11A G6 EE 
  • HP 11A G8 EE
• Look For: 45W USB C
• Optional Link:  Replacement Charger for HP Chromebooks

Lenovo Chromebooks

• Types:  Lenovo 500e
• Look For: 45W USB-C Charger for Lenovo Chromebooks
• Optional Link:  Replacement Charger for Lenovo Chromebooks

Still need Chromebook Help? Submit a Help Desk Ticket.