Chromebook Support
Student Devices
Chromebook Troubleshooting
![Update the Chromebook OS]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1759344481/rentonschoolsus/ec9ptzbjndj4cfrjhz1i/UpdateOS.png","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1759344481/rentonschoolsus/ec9ptzbjndj4cfrjhz1i/UpdateOS.png","width":500}])
When a student’s Chromebook isn’t working properly, a good first step is to update the operating system (OS). An outdated OS can affect apps and features, so keeping it up to date helps everything run more smoothly.
![Power Wash the Chromebook]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1759343888/rentonschoolsus/veg2e5g9tsoovhzlady8/FavtoryReset.png","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1759343888/rentonschoolsus/veg2e5g9tsoovhzlady8/FavtoryReset.png","width":500}])
Power Wash gives your Chromebook a fresh start by deleting all local data, removing software conflicts and malware, and restoring the operating system to its original state.
![Hard Restart]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1759344439/rentonschoolsus/vlumzhgyw8kwihlwtha9/HardRestart.png","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1759344439/rentonschoolsus/vlumzhgyw8kwihlwtha9/HardRestart.png","width":500}])
Completing a hard reset is best for instances where a Chromebook is frozen or not responding.
![Troubleshoot by Issue]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1759344581/rentonschoolsus/a4gmb9jdcay3a8hzxrn7/ByIssue.png","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1759344581/rentonschoolsus/a4gmb9jdcay3a8hzxrn7/ByIssue.png","width":500}])
Not sure what to do? Check out these common Chromebook issues to determine your next step.