Technology for Student Learning

Is it plugged into an active electrical socket? Sometimes there is a switch on the wall that turns the electric socket of/off. Make sure that switch is turned on. 

Does the charger have a good connection? Some RSD Chromebooks have a spot on each side that you can charge from. If you have a Chromebook with that option and one side is not charging, try the other side.

Is there a red light on while it is plugged in and charging? If there is no light, the battery is completely drained. When that happens, the Chromebook will not turn on, even if it is charging. Let it charge in an active electrical outlet for 15 minutes. If no light appears you may have other issues, email your school’s Technology Support.

Does it have a green light but won’t turn on?  Do a hard re-start. Hold the power button and the refresh key for about a minute. The refresh key on a Chromebook is in the upper left-hand corner of the keyboard and looks like a circle with an arrow at the end of it. Let go of the button and if the Chromebook comes back on with a large exclamation point, press the power button to restart it.

Before you can log in to your Chromebook, you will need to be connected to Wi-Fi. 

• How to Connect Your Chromebook to WiFi - English
• How to Connect Your Chromebook to WiFi - Spanish
• How to Connect Your Chromebook to WiFi - Vietnamese

To ensure account information stays secure, the guidance regarding usernames and passwords for Chromebook login cannot be posted on our public website. However,  all families who picked up a Chromebook also received a Technology Resource Guide. Detailed information on how to log in can be found in that packet.  If you cannot find your packet, please contact your school.

Have your parent or guardian contact your teacher. They will either know the password or will create a help desk request for a password change. When requesting a password or a password change, you will be asked questions to verify your identity in order to protect student information.

If there are two or more students sharing a chromebook, in order to access things like Google Classroom or the RSD Portal, they will each need to sign in separately in order for the usernames and passwords to apply when trying to access these resources.

Try taking a picture of something to determine whether you are having an issue with the camera itself or a problem with the application you are using, i.e., Zoom, SeeSaw, etc. If you can’t take a picture successfully, contact your school’s Technology Support.

Double check the Keyboard Language setting by hovering your mouse over the lower right-hand corner of the chromebook screen. If the word “keyboard” doesn’t automatically appear, click the gear picture to get to the chromebook settings. They keyboard should be set to US unless you have selected a specific language.

Press Ctrl+Shift+refresh (which is the arrow going in a circle located in upper left hand corner) until you get it to the orientation you want.

Do a hard restart. Hold the power button and the refresh key for about a minute. The refresh key on a chromebook is in the upper left-hand corner of the keyboard and looks like a circle with an arrow at the end of it. Let go of the button and if the chromebook comes back on with a large exclamation point, press the power button to restart it. 

Contact your school’s Technology Support. They will arrange a time with you to swap out the chromebook, verify if you have the Chromebook Protection Plan, and create a help desk request to repair your broken chromebook.

If your charger breaks, you can purchase a new one. Click on the style of chromebook you have from the list below and it will take you to a page where you can order a charger online.

• HP 360 Chromebook
• Acer Chromebook R11 CB5-132T
• Lenovo N42 Chromebook (Elementary Schools)
• Lenovo 500e Chromebook (Secondary Schools)

You will not be able to print at home from our Chromebooks. If you would like to print something, you will need to log into a PC access your Google Drive or One Drive or email the document to yourself and print from there.

Still need help? Contact your teacher or your school's Technology Support for assistance.