Frequently Asked Questions
WHO DO I CALL ABOUT A TECHNOLOGY ISSUE?
If it is technology RSD supports, contact the Helpdesk at 425-204-4357. We will ask you for your first and last name, your school, room number, and phone extension and a brief description of the issue you are experiencing.
If the Helpdesk cannot resolve your issue over the phone, an incident ticket will be created and assigned to the appropriate Technology Services staff member. Emails are automatically created as incident tickets. All requests for help from Technology Services should be made through the Help Line or helpdesk email. This ensures that technology issues are tracked in our database in order to measure our response time and plan support needs so that we may better serve you.
WHO SHOULD I EMAIL FOR TECHNOLOGY HELP?
Help us quickly respond to your email request. The first thing we want to know is who and where you are. Please start the subject line with the initials of your school, then type space dash space and include a detailed description of the issue you are experiencing. Example: KDE - Printer Is Offline. Start the body or your email with your phone extension and room number and then describe your request with as much information as you have. Please remember, it’s imperative we know where you are, how we can contact you, and that you provide a detailed description about the issue. Having this information speeds up our response time.
WHY DO WE ASK YOU TO REBOOT THE COMPUTER FOR SO MANY ISSUES?
The Windows Recovery Tool can fix numerous issues when you restart the computer. Your last login may not have picked up every connection or program piece it needed. If there was any disturbance (power loss or change) to the network since the last time you started the computer, you must restart the computer to reestablish the connection to your network drive and printer. Please reboot before you call for help and you may find the issue resolves itself!