Frequently Asked Questions

  • WHO DO I CONTACT ABOUT A TECHNOLOGY ISSUE?

    If it is technology RSD supports, contact the Helpdesk at 425-204-4357 or submit a ticket through Vizor. We will ask you for your first and last name, your school, room number, and phone extension and a brief description of the issue you are experiencing. 

    All requests for help from Technology Services should be made through the Help Line or by creating a Helpdesk ticket through Vizor. This ensures that technology issues are tracked in our database in order to measure our response time and plan support needs so that we may better serve you.

     

    WHY DO WE ASK YOU TO REBOOT THE COMPUTER FOR SO MANY ISSUES?

    The Windows Recovery Tool can fix numerous issues when you restart the computer. Your last login may not have picked up every connection or program piece it needed. If there was any disturbance (power loss or change) to the network since the last time you started the computer, you must restart the computer to reestablish the connection to your network drive and printer. Please reboot before you call for help and you may find the issue resolves itself!