As of June 28, 2009 the IMS Team is excited to provide quality support for:
| Students | 13,586 |
| Employees | 1,465 |
| Elementary Schools | 13 |
| Middle Schools | 3 |
| High Schools | 5 |
| Other Schools | 5 |
| Other Facilities | 3 |
| Computers | 5,590 |
| Servers | 96 |
| Networked Printers | 151 |
| Wireless Access Points | 145 |
| Digital Phones | 2500 |
| Cellular Phones | 95 |
| Building Phone Systems | 28 |
IMS tries to route all of its work requests into a ticket tracking system for fastest triage and response.
Help us respond to new requests quickly by sending all requests to helpdesk@rentonschools.us
2009-2010 School Year
| Month | 8/09 | 9/09 | 10/09 | 11/09 | 12/09 | 1/10 | 2/10 | 3/10 | 4/10 | 5/10 | 6/10 | 7/10 |
| New Incidents | 739 | 1905 | 1162 | 773 | 608 | 893 | 677 | 826 | 592 | 649 | ||
| Incidents closed | 593 | 1842 | 1291 | 859 | 617 | 863 | 776 | 770 | 617 | 644 |
2008-2009 School Year
| Month | 8/08 | 9/08 | 10/08 | 11/08 | 12/08 | 1/09 | 2/09 | 3/09 | 4/09 | 5/09 | 6/09 | 7/09 |
| New Incidents | 491 | 1233 | 1081 | 604 | 523 | 801 | 682 | 806 | 851 | 719 | 709 | 349 |
| Incidents closed | 413 | 1079 | 1081 | 642 | 581 | 756 | 670 | 813 | 778 | 727 | 666 | 377 |
2007-2008 School Year
| Month | 8/07 | 9/07 | 10/07 | 11/07 | 12/07 | 1/08 | 2/08 | 3/08 | 4/08 | 5/08 | 6/08 | 7/08 |
| New Incidents | 636 | 1372 | 971 | 626 | 514 | 1115 | 614 | 736 | 595 | 490 | 420 | 191 |
| Incidents closed | 542 | 1277 | 977 | 676 | 541 | 1114 | 637 | 808 | 616 | 505 | 396 | 213 |
2006-2007 School Year
| Month | 8/06 | 9/06 | 10/06 | 11/06 | 12/06 | 1/07 | 2/07 | 3/07 | 4/07 | 5/07 | 6/07 | 7/07 |
| New Incidents | n/a | n/a | 423 | 491 | 296 | 555 | 456 | 573 | 374 | 475 | 452 | 154 |
| Incidents closed | n/a | n/a | 315 | 484 | 289 | 566 | 447 | 547 | 355 | 476 | 482 | 130 |